Principal Initiatives

As globalization progresses and economic activities are intricately linked to each other, we need to take social responsibility for not only our products and services, but also our supply chains. Daifuku’s Group Code of Conduct stipulates our trading policy and regulates the compliance of all our executives and employees. Under the Code, we share the Basic Procurement Policy revised during fiscal 2017 with our suppliers to manage supply chains in a responsible manner along with our CSR procurement standards.

Initiative Materiality and relationship to SDGs

SDGs pursued by Daifuku

SDGs pursued by Daifuku

Crown SportsMateriality

  • Promotion of CSR procurement in the supply chains

CSR Action Plan KPIs and targets for 2020

  • Supplier visitation rate: 80% (total)

Basic Procurement Policy

Our principles for dealing with suppliers are as outlined below, in keeping with the Management Policy and Corporate Code of Conduct.

  • 1. Fairness, Impartiality
  • (1) We will open the door wide, both in Japan and overseas, and provide opportunities for free competition.
  • (2) We will select our business partners through the comprehensive evaluation of quality, technology development capabilities, economy and stable supply, as well as business conditions, etc.
  • (3) We will establish a relationship of mutual trust with all our business partners and endeavor to conduct fair, impartial and transparent transactions.
  • 2. Safety, Quality, Cost, Delivery
  • (1) We will pursue the creation of a safe and healthy working environment.
  • (2) We will pursue the optimization of procurement through the maintenance, improvement and enhancement of Q (quality), C (cost) and D (delivery).
  • 3. CSR Procurement
  • (1) We will conduct CSR activities to fulfill our social responsibility in terms of compliance, human rights, labor, environmental preservation, regional contribution and so on.

  • We have formulated the CSR procurement standards and will promote CSR activities with all business partners.

    *CSR Procurement - the activities carried out by an enterprise in the entire supply chain in the procurement of products and materials in cooperation with suppliers through the addition of CSR elements such as compliance, human rights, labor, environmental preservation and regional contribution to existing elements such as safety, quality, performance, price and delivery period.

    CSR procurement standards

    • 1. Safety
    • (1) To prevent labor accidents, etc., we will endeavor to secure the safety of employees, etc. by taking appropriate safety measures.
    • (2) We will assess the state of labor accidents and work-related illness and take appropriate measures for the prevention of recurrence.
    • (3) We will work on the creation of a safe and healthy working environment by placing top priority on ensuring safety and health at work.
    • 2. Quality, Cost, Delivery
    • (1) We will endeavor to maintain, improve and enhance quality, costs and delivery.
    • (2) We will secure appropriate quality and delivery and pursue optimal costs.
    • (3) We will endeavor to establish a production system that can provide stable supply and a crisis management system for incidents such as accidents.
    • 3. Compliance
    • (1) We will faithfully perform work according to laws and regulations, social norms and corporate ethics relating to all countries and regions in Japan and overseas.
    • (2) We will properly manage confidential information and personal information and thoroughly ensure information security.
    • (3) We will not provide benefits or facilities, including the grant and receipt of improper benefits and the demand for returns related to work.
    • (4) We will not have any relationships with antisocial forces, including transactions, by taking a resolute attitude against them, and will conduct fair business.
    • 4. Human Rights, Labor
    • (1) We will understand the cultures and customs of countries and regions and work on the creation of a company where the human rights of all people are respected.
    • (2) We will eliminate child labor, a poor environment, forced labor and working for long hours, and will work on the creation of a positive environment that is suitable for work.
    • (3) We will endeavor to develop human resources with the knowledge, technologies and skills necessary to support business activities in Japan and overseas.
    • 5. Environmental Preservation and Regional Contribution
    • (1) We will promote environmentally friendly procurement. *The Green Procurement Guidelines (formulated in November 2005) shall apply to procurement in Japan.
    • (2) We will conduct energy saving activities such as resource conservation and waste reduction.
    • (3) We will live in harmony with the communities and society where we conduct business activities.
    • (4) We will endeavor to participate actively in social support activities.


Promotion Framework

This initiative is promoted mainly by the administrative division under the CFO & CRO and procurement personnel of each business operation. We take measures to share our procurement policies with our suppliers by visiting them based on the results of their self-evaluation of CSR related items.
Through our cross-sectional organization called the Production Compliance Committee, we also provide lectures regarding statutory compliance in the fields of production and procurement for persons engaged in procurement. We also hold sessions to exchange information and share our policies with our suppliers.

Supply Chain Initiatives

Management and production trends presentation

Each year we hold a “Management and Production Trends Presentation,” and invite the top level from our suppliers such as manufacturers and commercial companies, as well as business partners in processing, construction and installation, services, design, and software development. However, the fiscal 2020 presentation was cancelled due to the coronavirus.

Supplier Quality Development (S.Q.D.) Award
Crown Sports In fiscal 2003, Daifuku established a “Supplier Evaluation System” and launched the Supplier Quality Development (S.Q.D.) Award to commend outstanding goods-related suppliers (manufacturing subcontractors and goods purchasing), designers, construction and installation contractors, and others. In fiscal 2020, the S.Q.D. Award was presented to six suppliers from among a total of 208 companies.

Health and Safety Seminar for Suppliers

Health and Safety Seminar for Suppliers

Each year we hold a Health and Safety Seminar for Suppliers, as part of our ongoing efforts to eradicate occupational accidents throughout the Daifuku Group, including our business partners. At the seminar held in November 2019, Daifuku invited the top management from 158 principal suppliers with the purpose of sharing the safety-related policies and information of Daifuku and its partner companies. The seminar reaffirmed the importance of safety and health management, and ensuring it is comprehensively carried out.

Safety Award System

Safety Award System
This is the fourth year of the Safety Award System, which Daifuku established in fiscal 2016 as a way of commending suppliers who have implemented model initiatives to prevent daily occupational accidents and create comfortable workplaces. We presented the Safety Award to one company each among our business partners in the construction and installation, production, and procurement sectors. Then the production sector partner introduced some of the health and safety management initiatives their company is implementing.

Supplier visitations KPI

The target for fiscal 2019 was 60%, and the visitation rate actually achieved was 56.7%. This fiscal year it was difficult to draw up a plan for visitations to suppliers located far away. So in the next fiscal year, we will work with auditing and other divisions and efficiently visit the stores of each business operation.

Supplier visitations

A visit in progress

Daifuku promotes its CSR initiatives throughout the entire supply chain by encouraging an understanding of the need for CSR, such as through CSR surveys (self-assessment check sheets) for suppliers and by on-site monitoring.

Supplier Operations Verification System

Supplier Operations Verification System

Crown Sports*Clicking on an image brings up a new window.

We are using a system to confirm the operational status of our suppliers in an emergency as part of a scheme to strengthen our business continuity plan. In the event of an emergency, this system confirms damage status of suppliers and safety of personnel by e-mail. We use this system with the aim of ensuring quick recovery and return to normal operations of the whole supply chain by sharing information quickly and accurately.

Green Procurement

Green Procurement

Daifuku believes that the manufacturing of environmentally friendly products is a mission it must achieve as a global company. Under the motto, "We will not buy, use, or sell any hazardous materials," we formulated our Green Procurement Guidelines in November 2005.
In April 2012, our Green Procurement Guidelines were updated in line with our Environmental Vision 2020Crown Sports and featured a list of banned chemical substances designated by the Company. The 6th edition of the Guidelines, which has updates of banned chemical substances, was issued in December 2018.